BY Brett Haywrd, Vice President of Professional Services for the Americas, InQuira Summary: Today’s consumers expect fast and convenient online self-service, and they demand knowledgeable, responsive support from contact center agents-anything less and today’s consumers are perfectly willing to take their business elsewhere. An organization’s knowledge management (KM) capabilities are…
The information below is from the Press Release announcing the Report, followed by a link to the complete Report: Washington, D.C. – A new report from the Congressional Management Foundation (CMF) on congressional Web sites says the overall quality “continues to be disappointing,” with more than 40% of congressional Web…
The following is an edited version of an article by Peter Galli, published on eWeek.com:. December 19, 2007 By Peter Galli Microsoft has finally started talking publicly about the next release of its Internet Explorer Web browser, and expects to deliver the first beta for IE 8 in the first…
BY LACHLAN HUNT Abstract The web is constantly evolving. New and innovative websites are being created every day, pushing the boundaries of HTML in every direction. HTML 4 has been around for nearly a decade now, and publishers seeking new techniques to provide enhanced functionality are being held back by…
An article by Brian Prince, “On-Demand Trend Touching the Database.” describes a growing trend in the marketplace toward migration to web-based databases. Some of the new or forthcoming databases discussed are SimpleDB beta of Amazon.com, Dabble DB, and Trackvia. A company also mentioned, Kognitio, provides on-demand data warehousing. One person…
A paper prepared by Hillel L. Parness, Professor, Columbia University Law School and Of Counsel, Lovells (New York) for MessageLabs (http://www.messagelabs.com) ; it includes the following sections: Introduction, The Risks, Harassment, Child Pornography, Defamation, 3rd Party Intellectual Property Rights, Contract Formation, Confidentiality, Dealing With Risks, and a Summary. Introduction “Email…
Library Technology Reports 43:6 2007 By Brad Eden Excerpts from ALA TechSource publication announcment: “As library technologists and librarians are well aware, since the advent of the Internet, the relationship between the user and his/her library has changed”. “In a world of quick-and-easy search engines and of online social networks-in…
This white paper explores the emerging crimeware industry, examining web based techniques and methods being used to perpetuate cybercrime, with a focus on the business impact of these attacks. The paper also explores the benefits of real time content inspection technology as a possible solution to help secure enterprises frm…
“Who’s reading magazines and how do they flip through the pages? One research company is using RFID technology to find out.” Question: What are the implications of this development, both positive and negative? Comments welcome. To read the complete article in the December 12, 2007 CIO Insider, click here.
A look at what the technology in 2008 as predicted by members of the editorial staff of Baseline: 2008 Baseline Crystal Ball November 30, 2007 By Lawrence Walsh, Laton McCartney, Deborah Gage, Doug Bartholomew and Mel Duvall Lawrence M. Walsh, Editor Line of business managers and operations officers will wrestle…